Monthly Account users
Autodesk Account is the primary digital surface for renewals, support, product access, and adoption.
Scale and outcomes
Confidence is earned through evidence.
How James Schmittler connects design strategy, organizational capability, customer outcomes, and measurable business progress.
Selected measures
Users in beta releases
Adoption releases guided by time-to-download, assignment, utilization, and onboarding KPIs.
Support ticket reduction
Multi-modal Autodesk support assistant.
Growth strategy supported
Success Offerings strategy through 2030.
Annual savings enabled
Digital-first support strategy, with a longer-term path to $14M by FY28.
New feature adoption
Account success measures documented in the portfolio deck.